"Managing" Certain Audience Behaviors

If you've ever struggled with how to handle "naysayers" or other potentially challenging audience member behaviors while presenting, you may want to check out my recent Front of The Room column for Focus Magazine: http://tinyurl.com/8wxwqkj. Thanks for your interest...

Why Organizational Culture MATTERS!

A Banker resigned today--very publicly--from his employer and published an Opinion piece in the New York Times (http://tinyurl.com/6ozlqmt).  Some are claiming sour grapes as a result of a lower-than-expected bonus--but, regardless, the editorial is worth noting some key reminders for those that help steer the ships or tend the sails of organizations.

Organizational Culture MATTERS.  I always tell clients, "you can get your culture by accident--or, you can deliberately plan for the culture you desire...and then build it" (your front-line managers are absolutely essential!).  In this instance, the Banker initially identified with the culture at the firm he joined:

"It revolved around teamwork, integrity, a spirit of humility, and always doing right by clients."

Ultimately, though, 12-years into his employment, he realized that the firm had "veered so far from the place" he joined, that he could no longer say he identified "with what it stands for."  He no longer had "the pride, or the belief."

How does this happen?  Very easily, I'm afraid.  When management loses sight of the difference they make in their customers' lives (their purpose!), or fails to uphold the values their company espouses--day-in, and day-out--the very identity of an organization begins to dilute.  And the people within that organization can not possibly perform at peak levels of performance and engagement.

In the end, it is what leaders talk about, reinforce and DO that influences how others really understand the culture.  In the last paragraph of the letter, the Banker compelled his former employer to "get the culture right again, so people want to work here for the right reasons."  It's reasonably simple: Define the culture you want; identify the workplace behaviors that will help you get there; train to expectations (with skill development); and LIVE the plan.

And, if you're lucky enough, you won't have an employee resign on the pages of the New York Times.  Ouch.
 

Everyone's #1. Really???

Boy, are we in trouble.  Just when I thought I'd heard of every Politically Correct/nurturing/self-esteem building tactic around--I read a Twitter message from business author Marcus Buckingham (@mwbuckingham) last night:

"My daughter was '1st' in her dance competition. Then she learned this meant 3rd, behind Top 1st, & Elite 1st. She could've handled the truth"

What?!!!  "Top 1st?"  "Elite 1st?"  Are you KIDDING me?! I have some real concerns for when young people hit my domain: The American Workplace.  If everyone comes in feeling special, and elite--and they've all been pumped-up with praise (often unwarranted)--what happens when things don't go their way?  When they meet with disappointment?  When they don't get acknowledged with winning "President's Club" or "Employee of the Year/Quarter/Month?"  What about when a boss isn't satisfied with the quality of effort/result in a project?  Will young people crash with despair?  Lose hope?  

It is precisely the journey of EXPERIENCING the joys and sorrows of life that ultimately teaches us how to COPE.  In the absence of having experienced challenging times/heartbreak/disappointment...we end up completely UNPREPARED for when these inevitable realities occur.  So, making everyone a "Winner"--where everyone gets a trophy (for participating!), and everyone is uniquely special and talented--is really doing a DISSERVICE to them...it's just not realistic.

I am reminded of when my then-8-year old son was finishing up his 3rd round of golf--EVER!--and checked-in with me for verification of his talents: "Dad, I'm really good, aren't I?!"  I wouldn't take the bait. "Son, I feel you're right where you're supposed to be after 3 rounds of golf.  Keep at it."  But, this was not what he wanted to hear.  He wanted confirmation of his uniqueness: "But, Dad...seriously: I'm really good, right?"  Now, some of you may be pleading with me at this moment, hoping I nurtured his potential, and gave him hope and inspiration to work toward becoming a splendid Amateur Golfer.  Sorry. "Son, you're progressing as you should be for a golfer who has been on the course three times.  Keep having fun and practicing.  I'm sure enjoying being with you."

Marcus' Twitter comment called to mind an article I read last year by David Brooks of The New York Times entitled, "We Are Not That Special."  He shared research that showed that in the 1950s, 12 percent of high school seniors said they were a "very important person." By the '90s, 80 percent said they believed they were!  Wow!  What an uptick in self-esteem/perception!  Jean Twenge of San Diego State University was also referenced in the article calling attention to the fact that young people are "bathed in messages telling them how special they are" and that these messages are often "untethered to evidence of actual merit" (love that line!).

Also cited were Roni Rabin of The Times who noted research that found that college students would rather receive a compliment than eat their favorite food or have sex. 

OK.  It's official: we have gone too far with praise for our kids.  Here's hoping your own kid comes in 3rd--or worse!--and that they experience what that FEELS like.  Seems it's an essential component of developing into a fully-functioning adult.  And, we NEED fully-functioning adults who can handle tough (realistic) feedback and can be challenged to strive for even greater levels of achievement at work...

Will someone please tell me this was an incredible post, and maybe send me an E-Certificate of Achievement?  

"The Privilege of Facilitating"

For readers interested in Facilitating/Training...
My latest "Front of the Room" column in SPBT's "FOCUS MAGAZINE" can be viewed here:

http://tinyurl.com/6pz5vkb

The "Agenda" Dilemma!



If you are a professional Trainer ("Learner Advocate!") prone to distributing Agendas (with specific times in them) to your participants, here's a link to a brief article I wrote for FOCUS Magazine on the subject:

http://www.nxtbook.com/nxtbooks/focus/2011fall/index.php?startid=18

Are the benefits to Learners greater than the potential drawbacks?  Hmm...Food for thought!  Enjoy... 

What Presenters Can Learn from Baseball...

"But then...something happens...and in that moment--awesome or lousy--

you are living something you will never forget, something that jumps out of the toneless roar of day-to-day life."                                                                        Joe Posnanski, Sports Writer

http://joeposnanski.si.com/2011/09/29/baseball-night-in-america/>

The quote above was from a blog post about baseball, and how last night was one of the most memorable nights in recent memory--with 4 teams tied for 2 different Wild Cards for the Playoffs.  Posnanski acknowledged that--yes--baseball is boring…but it is in the moments where the unexpected happens (pitcher blows lead in bottom of the 9th; runner gives his all to 1st base on sure-out grounder--despite not needing to win the game (already clinched playoffs); pitcher shakes-off 4+ signals from the catcher, etc.) that makes it stand out  (jump out!) for us. 

For me--Posnanski's point also makes the case that Presenters need to give their audiences the unexpected…jar them from their "normal" expectations…That's what helps make things memorable:

*  If every presentation seems to start off with a bio about the presenter and a ton of slides with lots and lots of text--do something unexpected!

*  If the audience expects the Presenter to do all of the work (talking)--do something unexpected!  Get audiene INVOLVED!

*  If audience expects Presenter to be at Podium (or in front of room)--do something unexpected!

*  If audience expects Presenter to handle the summary of key "takeways"--do something unexpected!  

So, let's commit to breaking out of the "toneless roar of day-to-day" presentations!  Consider the argument shared in a 2009 article by Shumpeter in The Economist: "There is no long-term comparative advantage in being forgettable."

Strategies for Opening Presentations ("connecting" with an audience)

Below is a link to a brief article I wrote for FOCUS Magazine on creative ways to get an audience ENGAGED with your topic when presenting:
     http://tinyurl.com/3fkbphq

     Let me know if you try something new as a result of reading the article!